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Grant support

Data collection for this paper was funded by the Polish National Research Center's grant Miniatura 3 -2019/03/X/HS6/01688. The data analysis and development of the publication has been funded by the Polish National Research Center's grant OPUS-20 -2020/39/B/HS5/01661 and EU H2020 MSCA Program, grant agreement no. 101038055. The author would like to extend its gratitude to the interviewees who shared their insights on this case, to the peer-reviewers who read and commented on my work, and to Robert Krimmer and Leontine Loeber for their valuable comments on previous iterations of this work. AI was used in this text for reviewing grammar.

Impact on the Sustainable Development Goals (SDGs)

Analysis of institutional authors

David, Duenas-CidCorresponding Author

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February 26, 2025
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Proceedings Paper
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Trust and distrust in electoral technologies: what can we learn from the failure of electronic voting in the Netherlands (2006/07)

Publicated to:Proceedings Of The 25th Annual International Conference On Digital Government Research, Dgo 2024. 669-677 - 2024-01-01 (), DOI: 10.1145/3657054.3657262

Authors: David, Duenas-Cid

Affiliations

Kozminski Univ, Management Networked & Digital Soc, Warsaw, Poland - Author

Abstract

This paper focuses on the complex dynamics of trust and distrust in digital government technologies by approaching the cancellation of machine voting in the Netherlands (2006-07). This case describes how a previously trusted system can collapse, how paradoxical the relationship between trust and distrust is, and how it interacts with adopting and managing electoral technologies. The analysis stresses how, although being a central component, technology's trustworthiness dialogues with the socio-technical context in which it is inserted, for example, underscoring the relevance of public administration in securing technological environments. Beyond these insights, the research offers broader reflections on trust and distrust in data-driven technologies, advocating for differentiated strategies for building trust versus managing distrust. Overall, this paper contributes to understanding trust dynamics in digital government technologies, with implications for policymaking and technology adoption strategies.

Keywords

AdoptionDemocracyDistrustElectionsGovernment servicesLaMachine votingNetherlandPsychologyReduced inequalitiesRiskTrustTrustworthiness

Quality index

Impact and social visibility

From the perspective of influence or social adoption, and based on metrics associated with mentions and interactions provided by agencies specializing in calculating the so-called "Alternative or Social Metrics," we can highlight as of 2025-07-16:

  • The use of this contribution in bookmarks, code forks, additions to favorite lists for recurrent reading, as well as general views, indicates that someone is using the publication as a basis for their current work. This may be a notable indicator of future more formal and academic citations. This claim is supported by the result of the "Capture" indicator, which yields a total of: 22 (PlumX).
Continuing with the social impact of the work, it is important to emphasize that, due to its content, it can be assigned to the area of interest of ODS 10 - Reduce inequality within and among countries, with a probability of 46% according to the mBERT algorithm developed by Aurora University.

Leadership analysis of institutional authors

This work has been carried out with international collaboration, specifically with researchers from: Poland.

There is a significant leadership presence as some of the institution’s authors appear as the first or last signer, detailed as follows: First Author (DUEÑAS CID, DAVID) and Last Author (DUEÑAS CID, DAVID).

the author responsible for correspondence tasks has been DUEÑAS CID, DAVID.