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Data collection for this paper was funded by the Polish National Research Center's grant Miniatura 3 -2019/03/X/HS6/01688. The data analysis and development of the publication has been funded by the Polish National Research Center's grant OPUS-20 -2020/39/B/HS5/01661 and EU H2020 MSCA Program, grant agreement no. 101038055. The author would like to extend its gratitude to the interviewees who shared their insights on this case, to the peer-reviewers who read and commented on my work, and to Robert Krimmer and Leontine Loeber for their valuable comments on previous iterations of this work. AI was used in this text for reviewing grammar.

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Trust and distrust in electoral technologies: what can we learn from the failure of electronic voting in the Netherlands (2006/07)

Publicat a:Proceedings Of The 25th Annual International Conference On Digital Government Research, Dgo 2024. 669-677 - 2024-01-01 (), DOI: 10.1145/3657054.3657262

Autors: David, Duenas-Cid

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This paper focuses on the complex dynamics of trust and distrust in digital government technologies by approaching the cancellation of machine voting in the Netherlands (2006-07). This case describes how a previously trusted system can collapse, how paradoxical the relationship between trust and distrust is, and how it interacts with adopting and managing electoral technologies. The analysis stresses how, although being a central component, technology's trustworthiness dialogues with the socio-technical context in which it is inserted, for example, underscoring the relevance of public administration in securing technological environments. Beyond these insights, the research offers broader reflections on trust and distrust in data-driven technologies, advocating for differentiated strategies for building trust versus managing distrust. Overall, this paper contributes to understanding trust dynamics in digital government technologies, with implications for policymaking and technology adoption strategies.

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